• How it all works


    Bringing gas to you

    We own most of the pipes which transport gas around Scotland, south and south east of England and into your homes. However, we do not own the gas. We look after the pipe up to the Emergency Control Valve (ECV), which is located before your meter and allows you to turn off gas in an emergency.

    Your gas supplier

    ... owns the gas transported through our pipes, is responsible for the maintenance of your gas meter and for sending you bills for the gas you use in your home.

    Property owners

    ... are responsible for maintaining internal pipes leading from the meter to their gas appliances such as boilers, cookers and heaters, and for making sure all gas appliances in the home are checked and serviced annually. A Gas Safe™ registered engineer must be used to do any safety checks or work on internal gas pipes or appliances.


  • Type in your postcode to check we operate in your area:

    Yes, this postcode is within our operating regions.

    The property is outside of SGN's operating regions but energynetworks.org may help you identify the right contact.

    Please note that this check only informs you if SGN covers your postcode area, it does not inform you if there are gas assets at your location, in particular if you are on or near the boundary. Before starting any work please contact the SGN plant protection team on 0800 912 1722 or email plantlocation@sgn.co.uk.

    Sorry, something has gone wrong. Please email web@sgn.co.uk.
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     An image displaying SGN's customer service number. This number is 0800 912 1700
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     An image with the text 'more ways to contact us'. If you would like another way to contact us please visit sgn.co.uk/Contact-SGN
  • Download a readable PDF infographic showing how we keep the gas flowing