Despite our best efforts, we acknowledge nobody gets it right all of the time. If you have a complaint, please tell us what's gone wrong so we can resolve matters as soon as possible.
To help us to deal with your complaint quickly, please give us as much information as you can including your name, address, telephone number, email address and any reference numbers you may have.
Our complaint handling procedure (Nov 2014)
Guaranteed performance standards (Scotland) (July 2014)
Guaranteed performance standards (Southern) (July 2014)
Notice of Rights (2015-16)