Customer satisfaction is important to us. Your feedback helped us to create our Customer Promises, based on areas which customers have told us are important, like making it easy to get in touch, looking after safety and keeping you informed when we are working in your area.
We want to provide you with a quality service and our Customer Promises explains the promises our staff have made to achieve that goal. We will keep listening to our customers to make sure we are delivering our promises.
SGN customer promises
Customer satisfaction survey results 2016-17 (Scotland)
Customer satisfaction survey results 2016-17 (Southern)