• Customer Promises


    Customer satisfaction is important to us. Your feedback helped us to create our Customer Promises, based on areas which customers have told us are important, like making it easy to get in touch, looking after safety and keeping you informed when we are working in your area.

    We want to provide you with a quality service and our Customer Promises explains the promises our staff have made to achieve that goal. We will keep listening to our customers to make sure we are delivering our promises. 



    Customer service


    SGN customer promises


    The below customer satisfaction survey results will download directly to your computer.

    Customer satisfaction survey results 2017/18 (Scotland) 

    Customer satisfaction survey results 2017/18 (Southern) 

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     An image displaying SGN's customer service number. This number is 0800 912 1700
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    10/10 logo
    Has one of our team given you ten out of ten service? Please share your stories and give us the opportunity to recognise our colleagues when they go the extra mile.