• Customer service


    As part of our commitment to providing the highest quality of service, we will keep you informed and updated, deal with any issues fully and resolve them quickly, and always listen to you and understand your needs. 

    When you call us, we will make it easy for you to speak to a real person in the UK (we answer the majority of calls to our enquiry line within 30 seconds) and put you in touch with the right person with local knowledge if we are unable to resolve your enquiry straight away. We also deal with customer complaints. 

    Freephone customer service number
    0800 912 1700
    Email customer@sgn.co.uk including your name, address and daytime telephone number please, and site address and reference number if applicable. You may also use our contact form below.
    Write to SGN, Inveralmond House,
    200 Dunkeld Road, Perth PH1 3AQ
  •  You can use this contact form to get in touch with our customer service team. 




    Your phone number (during office hours 9am to 5pm)


    Phone number (outside of office hours)




    Postal address including postcode





    Please give us a brief outline of your enquiry


     50x50-Phone.png   NB This is NOT for reporting gas leaks. If you smell gas or are worried about gas safety, call the National Gas Emergency Number IMMEDIATELY on 0800 111 999.




  •  An image displaying the text 'Smell Gas'. If you smell gas in your home you should call 0800 111 999
     An image displaying SGN's customer service number. This number is 0800 912 1700
     An image displaying SGN's twitter handle. You can follow SGN on Twitter through our account @SGNgas
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     An image with the text 'more ways to contact us'. If you would like another way to contact us please visit sgn.co.uk/Contact-SGN

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    Has one of our team given you ten out of ten service? Please share your stories and give us the opportunity to recognise our colleagues when they go the extra mile.