Announcing our Customer Engagement Group Chair and Deputy Chairs
30 August 2018
We’re pleased to announce the appointment of our new Customer Engagement Group Chair and Deputy Chairs, who will help us shape the future of our gas network.
We’re committed to keeping our customers safe and warm by leading the way in energy delivery. From keeping the gas flowing safely to supporting affordable energy to investing in the sustainable future of our network, our 5.9 million customers are at the heart of all we do.
Our next regulatory price control will begin in 2021 and ahead of that, we’re creating our future business plans. Our newly-established Customer Engagement Group has been set up to challenge us as we shape these plans. The group will be chaired by Maxine Frerk, who brings with her a wealth of experience from her 15 years at Ofgem. Most recently, Maxine was a member of Ofgem’s executive board, responsible for all aspects of regulation of the gas and electricity distribution networks.
To reflect the different needs and perspectives of local stakeholders in both our network areas, we have appointed a deputy chair for each region. Professional researcher and policy analyst Claire Whyley will be our Deputy Chair in the south of England, with former Acting Chief Executive of the Scottish Council for Voluntary Organisations (SCVO) Lucy McTernan becoming our Deputy Chair in Scotland.
Our chairs will be joined by a range of stakeholder experts from across Scotland and the south of England, reflecting specialisms such as customer research, business users, future consumers and vulnerable customers. Together, the group will ensure that we capture and act on the views of a range of customer and stakeholder groups in developing our future business plans.
Our Director of Stakeholder Engagement Helen Bray said: “We’re thrilled to have appointed Maxine, Claire and Lucy to our Customer Engagement Group. Their extensive expertise will ensure we’re best supporting our customers and stakeholders in the ways they want and need as we develop our business plans for 2021 and beyond.”
Maxine Frerk, our Customer Engagement Group Chair, added: “I am delighted to have been asked to take on this role. Having previously chaired SGN’s Stakeholder Advisory Panel, I know how committed they are to engaging with stakeholders and supporting vulnerable consumers.
“The RIIO-2 Customer Engagement Group is a vital part of the price control process. On many issues, consumers are best placed to say what they value and are willing to pay for and our job is to ensure that SGN is really listening and reflecting those views in their business plan. With the future of gas uncertain, the need for open stakeholder engagement is all the more important. I encourage SGN’s customers and stakeholders to participate in the workshops and consultations that SGN will be running to help shape their business plan and the services they will deliver for years to come.”
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