• SGN Press release


    SGN engineers go above and beyond to keep the gas flowing

    5 March 2018

    Our engineers north and south responded to extremely high workloads last week, as high snowfall and sub-zero temperatures continued to cause dangerous driving conditions and make it very difficult for us to get around. 

    On Thursday 1 March, the National Gas Emergency Service received around 40,000 calls, which is more than double the previous record high of 18,000. Last year, the largest number of calls received in one day was less than 9,000. 


    Red and amber weather warnings were in place throughout the country for most of the week, and extra resources from all teams throughout the business pulled together to make sure our customers were kept safe and warm during the severe bad weather spell. Some of our depots were also kept open extended hours over the weekend to help deal with the high workload.