Update: Thursday 12 April - 2pm
Our engineers have continued to work tirelessly to remove the water which entered the gas network, and gas is now available in all affected streets.
We're now working to visit each property individually to restore gas supplies. This work will continue throughout today.
If you're out when our engineer calls, please get in touch with our 24-hour Customer Service team on 0800 912 1717 to rearrange a visit as soon as possible.
All of our engineers carry a laminated identification cards for security reasons.
Thank you to Alloa residents for your continued patience and understanding as we've worked to restore gas supplies.
Update: Thursday 12 April - 9.30am
Our engineers worked through the night we can confirm the gas supply in the area has been lost due to water entering the gas network. We are working on behalf of ES Pipelines, who operates the gas network in the area.
We'll continue working throughout the day to remove the water from the network. Once this work is complete, we'll be able to start restoring gas supplies.
A further update will be posted here at around 1pm.
Wednesday 11 April - 9.45pm
We're aware that gas supplies to around 250 properties have been affected in the following streets in Alloa:
Our engineers are currently visiting each affected property to turn the gas supply off at the meter.
We'll be working through the night to investigate the cause and reinstate gas supplies as soon as possible.
If you are elderly, disabled, chronically sick or have young children or other special needs, we have portable electric appliances available for cooking and heating. These can be obtained by calling our 24-hour Customer Service team on 0800 912 1717.
We appreciate your patience and will provide an update on our progress tomorrow morning.