• Disconnections


    If you no longer need your existing gas supply we can safely disconnect it at the main.

    Please look through the following information and our Connections guides page carefully before starting your application. It will save you time, especially if you haven't applied for a disconnection before. If you still have further questions, our Customer Service team is available on 0800 912 1700 (Mon-Fri 8.30am-6pm).

    Every disconnection job is different but the majority of residential work we carry out costs customers between £400 and £1200.


    Click here for a quick cost estimate before you start



    Click here for more information about how we charge for service disconnections.

    The average time from planning the work to starting is four to six weeks, and we can only schedule your job once we have accepted your order and it has been paid for in full.


    Check you've got everything you need here


    Click here to start your application

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    Free or discounted gas connections are sometimes available for low income customers through our Help to Heat scheme. Click here for more information.