If you can't find any documents you're looking for, please email email@example.com.
Our 'Getting Connected' guide has more information for domestic customers and we also have checklists for new connections, service alterations and disconnections to make sure you have all the information you need to complete your application.
To help you calculate the cost, you can get a quick cost estimate for single residential connections, service alterations or disconnections. We're unable to offer this to our business customers as there are too many variations in commercial jobs.
Before you use your new supply, you need to establish whether you have a gas supplier for your property. The Energy Networks Association (ENA) new supply leaflet tells you what you need to do.
It’s illegal for anyone to carry out any work on our network (including new connections and alterations) unless they’re suitably qualified under the Gas Industry Registration Scheme. A list of registered providers can be found on the Lloyds Register website. We’ll need to approve any third party's work in advance to make sure they
meet all our safety requirements. If
they go ahead without our approval,
we may have to cut off your gas and
bill you for any resulting repair work. You can find further details in this leaflet from the ENA.
Further information about your gas outlet pipework (the pipe that runs from the gas meter to feed any gas appliances, and is the responsibility of the homeowner).
Guide to safe excavations - for customers looking to dig their own trenches and restore the surface areas themselves after we've completed work.
What is an easement? (England only) This document helps explain what an easement is, which might form a part of your quote.
What is a servitude? This document helps explain what a servitude is, which might form part of your quote.
If you would like us to carry out any meter box repair or renewal work, please download and fill out the appropriate form from the list below:
Domestic meter box repair: Scotland
Domestic meter box repair: South of England within M25
Domestic meter box repair: South of England outside M25
Please use these forms for single premises.
Single domestic connection form (Please email completed forms back to firstname.lastname@example.org)
Single domestic disconnection form (Please email completed forms back to email@example.com)
If you prefer, forms can be printed and posted to the address supplied on the form.
Domestic connection cancellation form (This will download to your computer; please email completed forms back to firstname.lastname@example.org)
If you prefer, the form can be printed and posted to the address supplied on the form.
See our terms and conditions for new connections below.
Scotland new connection terms and conditions
Southern new connection terms and conditions
See our terms and conditions for gas meter alterations below.
Scotland alteration terms and conditions
Southern alteration terms and conditions
Please use these forms for commercial premises and multiple residential properties.
Commercial/multiple connections, alterations or capacity increases
Please email completed forms back to either email@example.com or firstname.lastname@example.org. If you prefer, forms can be printed and posted to the address supplied on the form.
Current connections charges effective from the 18 June 2018
Connections service charges effective from 18 June 2018 (Scotland)
Connections service charges effective from 18 June 2018 (Southern)
These documents fully explain how we work out our charges for services specified in Standard Condition 4B of the Gas Transporter Licence.
Connections charging methodology October 2018 (Scotland)
Connections charging methodology October 2018 (southern)
The documents below are our terms for infrastructure works below 7 bar, as referred to in Section G7.2.2 of the Network Code.
Connections terms for below 7Barg infrastructure works (Scotland)
Connections terms for below 7Barg infrastructure works (Southern)
Our connections business rules clarify the approach our managers and staff should take when they provide connections quotes, customer acceptances and job completion activities.
Connections business rules (Scotland)
Connections business rules (Southern)
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