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Stakeholder Engagement Strategy (March 2018)
In our Ofgem Stakeholder Engagement Incentive Scheme submission, we give a summary of our stakeholder engagement strategy and how this relates to our company strategy. We also explain the changes we’ve made and illustrate some of the highlights from our work with stakeholders and the outcomes.
SGN Stakeholder Engagement Submission (2017-18)
In part one of our Ofgem Discretionary Reward Scheme submission, we show that we’re working together with the other gas distribution networks to use the ‘power of four’ to deliver benefits in the areas important to our stakeholders.
SGN Discretionary Reward Scheme Collaborative Submission (2015-18)
In the second part, we highlight some of the initiatives we’ve been carrying out from 2015 to 2018 in the areas of fuel poverty and vulnerable customers, environmental outputs and raising the awareness of carbon monoxide.
SGN Discretionary Reward Scheme Individual Submission (2015-18)
It’s only by listening to our customers, understanding their needs and keeping our promises that we can deliver an excellent service people can trust. Our stakeholder engagement strategy explains how we're responding to your feedback.
Moving forward together (2017)
Our specialist panel newsletter is designed to give our stakeholders and specialist panels an update on a series of specialist panel events that were held in Edinburgh and London in 2018. These events covered supporting communities, vulnerable customers and fuel poverty.
Specialist panel achievement newsletter (April 2018)
To achieve our goal of further reducing the number of UK carbon monoxide (CO) incidents, we have put together a data-driven CO strategy that is practical to our customers, and ultimately prevents injury and saves lives.
Driving awareness of CO; a data driven strategy (2018)
Our annual regulatory reports are an update on our delivery of key RIIO-GD1 outputs and our performance, supported by summarised expenditure, workload and output tables.
SGN annual RIIO-GD1 Report 2018
Scotland RIIO-GD1 report 2017-18 - supporting tables (this will download to your computer)
Southern RIIO-GD1 report 2017-18 - supporting tables (this will download to your computer)
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