• Customer engagement group


    We’re creating our future business plans in preparation for our next regulatory price control starting in 2021. The Customer Engagement Group (CEG) has been set up to challenge us as we shape these plans.

    The group is chaired by Maxine Frerk, who brings with her a wealth of experience from her 15 years at Ofgem. Most recently, Maxine was a member of Ofgem’s executive board, responsible for all aspects of regulation of the gas and electricity distribution networks.

    To reflect the different needs and perspectives of local stakeholders in both our network areas, we’ve appointed a deputy chair for each region. Professional researcher and policy analyst Claire Whyley will be our Deputy Chair in the south of England, with former Acting Chief Executive of the Scottish Council for Voluntary Organisations (SCVO) Lucy McTernan becoming our Deputy Chair in Scotland. 


    Maxine's end of year reflections can be found in the document below:

    Chair's 2018 end of  year reflections


    Our chairs are joined by a range of stakeholder experts from across Scotland and the south of England, reflecting specialisms such as customer research, business users, future consumers and vulnerable customers. Together, the group will ensure that we capture and act on the views of a range of customer and stakeholder groups in developing our future business plans.


      Maxine Frerk  Chair   
      Lucy McTernan Deputy Chair (Scotland)  
      Claire Whyley Deputy Chair (South)  
      Syed Ahmed Member  
      Joel Atherton Member (Citizens Advice)  
      Laura Brinker Member  
      Shona Cargill Member  
      Mike Gregory Member  
      David Hinton Member  
      Ben Hudson Member  
      Norrie Kerr Member  
      Ben Knight Consumer research specialist  
      Eddie Lafferty Member  
      Ragne Low  Member  
      Ian McCluskey Member  
      Rosie McGlynn Member  
      Jamie Stewart Member (Citizens Advice Scotland)  


    If you’d like to contact the CEG, please email ceg@sgn.co.uk.