• Smart meters


    A graphic showing gas and electricity smart meters 

    The government requires energy suppliers (the company you pay your gas and electric bills to) to offer smart meters to their customers by the end of 2020.

    Here are some frequently asked questions about the smart meter roll-out and the part we play.


    What is a smart meter?

    Smart meters show the amount of energy you’re using, virtually as it happens. By calculating the amount of gas or electricity you’re using, you can get a more accurate idea of how much this is costing you. Smart meters also send automatic meter readings to your energy supplier.


    What’s your role in the smart meter roll-out?

    We manage the network that distributes gas across 5.9 million homes and businesses. We’re working hard to support the roll-out of smart gas meters across Scotland and the south of England. But we can’t arrange for you to have one – that’s your energy supplier’s responsibility. Any queries about smart meters should be directed to your energy supplier.

    If you smell gas or are worried about gas safety, phone the free National Gas Emergency Number on 0800 111 999.  Lines are open 24-hours a day, 7 days a week. 


    Do I have to have a smart meter?

    You don't have to have a smart meter if you don't want one.


    What do I do if I want a smart meter?

    Contact your energy supplier.


    How do I find out who my energy supplier is? 
    You can use the online Find My Supplier tool to gain quick access to your energy supplier details: findmysupplier.energy


    I want to move my smart meter

    We can alter your gas supply pipe and move your meter but this may result in the wireless connectivity of the meter being lost. If this happens your supplier may need to visit to re-establish the connectivity and this might cost you money. If you want us to alter your gas supply and you have a smart meter, you should contact your supplier to discuss your plans with them too.


    What if I want to know more about the smart meters and the roll-out?

    You can find out more information by taking a look at Smart Energy GB’s website – this is an organisation independent of government and not an energy supplier. Its role is to ensure everyone in Great Britain, especially low-income, vulnerable and pre-pay customers, understands smart meters, the roll-out, how to use their meters and understands the benefits.  

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