• Safety


    Safety is at the heart of everything we do, whether it's the safety of our customers, the general public, our employees or contractors.

    We are committed to protecting the safety of the public, and to safeguarding each other and those who work with us by operating an injury-free and healthy workplace. Our health and safety policy sets out how we fulfil this commitment.

    We are subject to a series of legislative requirements, ensuring we manage and operate our networks in a safe and reliable manner, and have the necessary arrangements in place to respond to a gas supply emergency. Details can be found on the Health and Safety Executive website (hse.gov.uk). For more information about specific legislation that governs our business, please contact us.


    SGN safety documents


    Your safety is our top priority.


    SGN gas safety messages (Apr 2016)

    Carbon monoxide 'Take Control of your Safety'

    You can’t see it, smell it, hear it or taste it – that’s why it’s known as the ‘silent killer’. Are you protected?

    SGN Health and  Safety Policy (2017) 

    General safety measures to avoid injury and damage to gas plant 

    'Know What's Below' guide to safe excavations in residential areas

    If you’re planning any building or digging work remember that gas pipes, power cables, water pipes and sewers all run underground and could be right beneath your feet. It is the property owner and applicant’s responsibility to check with utility companies before work starts.


    Please use our error management reporting forms (below) to highlight any differences between pipe/plant on maps and that found on site. This will help ensure we maintain a safe and secure gas supply network.

    SGN error management reporting form (printable version)

    SGN error management reporting form (editable version)

  •  An image displaying the text 'Smell Gas'. If you smell gas in your home you should call 0800 111 999
     An image displaying SGN's customer service number. This number is 0800 912 1700
     An image displaying SGN's twitter handle. You can follow SGN on Twitter through our account @SGNgas
     An image which links to SGN's Facebook page. Our page can be found on www.facebook.com/SGNgas
     An image with the text 'more ways to contact us'. If you would like another way to contact us please visit sgn.co.uk/Contact-SGN

    Our people always carry a laminated identity card. Stay safe. Phone SGN on 0800 048 2438 to verify your caller’s identity.