We're dedicated to keeping our customers safe and warm all year round, whatever the weather. However, cold and unpredictable winter weather can be particularly challenging for our customers. Our tips and advice will help you stay warm this winter. We’ve also put extra measures in place to keep our gas network up and running during adverse winter weather.
Check if your boiler’s condensate pipe has frozen. Cold weather can freeze the condensate pipe, which is the external pipe that takes condensation from your boiler to your drain outside. If you think your condensate pipe has frozen, watch this short video from HomeServe to find out how to safely thaw the pipe:
If your boiler still doesn’t fire up after trying to thaw the condensate pipe, contact your gas supplier if you have home or boiler care cover. Alternatively, you can contact a Gas Safe registered engineer for assistance. You can find an engineer near you on the Gas Safe Register website. The National Gas Emergency Service won't be able to help with boiler or appliance issues.
Whatever the weather, we operate the National Gas Emergency Service in the south of England and across Scotland. With much of our network of pipes buried underground, we’re well protected against extreme weather. However, we put additional measures in place to make sure we’re able to keep the gas flowing safely during adverse winter weather:
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