Tenant Energy Support

Five people are seated and standing together in a bright communal lounge. Three older adults sit in armchairs at the front, while two other adults sit behind them. The room has large windows overlooking a garden, wooden ceiling panels, upholstered chairs, a display cabinet and potted plants, creating a comfortable indoor social space.

Changeworks

Empowering Scottish tenants to maintain safe and warm homes

Why we’re working together

Around 40% of housing association tenants in Scotland are living in relative poverty, more than any other tenure.

We first partnered with Scotland’s leading environmental charity Changeworks to co-design a new one-of-a-kind national initiative in 2024. Our Tenant Energy Support service provided comprehensive energy information, advice and advocacy to help household association tenants across Scotland manage their energy.

Following the success of our previous programme, we extended the Tenant Energy Support service from April 2026 to help more Scottish households avoid fuel poverty or support them out of it.

Together with Changeworks and SP Energy Networks (SPEN), we’re helping tenants save energy, access financial support and keep affordably warm at home.

What we’re achieving together

Providing tenants with a wide range of energy efficiency and safeguarding information
Delivering one-to-one tailored energy advice at home, over the phone and at outreach events
Supporting tenants with more complex needs through advocacy and in-depth casework
Raising awareness of the Priority Services Register and the benefits of joining
Educating households on carbon monoxide safety to reduce CO harm
Supporting households to engage in a fair and inclusion energy transition

How to get involved

Accessing the Tenant Energy Support service

As one of our Safe & Warm community partners, you can check whether a housing association is part of our Tenant Energy Support service by checking the Changeworks website. You can refer tenants from our member housing associations for energy advice and support through the online referral form.

If you’re a housing association tenant in Scotland, you can check if your housing association is a member of the Tenant Energy Support service on the Changeworks website and request support through the simple online form.

Becoming a Tenant Energy Support partner

For housing association providers based in Scotland looking to find out more about the service, you can contact the team through the Changeworks website. 