Gas connections

An image of Maureen McIntosh, SGN Director of Customer Service, with the words We pride ourselves on always offering a 10 out of 10 service to our customers.

Our commitment to you

As Director of Customer Service at SGN, I am committed to keeping this promise to you. To ensure we get things right first time, or if there is more we can do to help, please let me know so we can put it right.
Contact Maureen

 

Help and advice

You can apply online to get a quote for a new household gas connection, alteration or disconnection. 

View our connections pages

Household customers: Every job is different, but you can check our current leadtimes on the applications pages. 

New connection

Alteration

Disconnection

Once we’ve processed your documents and received payment, our nearest office will call you within seven working days to discuss the details of your work and to arrange a start date.

You can tell us about any urgency or special requirements at this point. We’ll try to finish the job within two working days, and restore any areas of your property that we’ve disturbed within five working days wherever possible.

Yes, if you're a household customer. Choose your connection type below to get a quick estimate.


Business customers: We're not able to give quick estimates to business customers because of all the different elements involved in larger projects. 

If you're unsure if your gas pipe is ready to use or not, visit our Gas Supply Check page.

Gas Supply Check page

We can alter your gas supply pipe and move your meter but this may result in the wireless connectivity of the meter being lost.

If this happens your supplier may need to visit to re-establish the connectivity and this might cost you money.

If you want us to alter your gas supply and you have a smart meter, you should contact your supplier to discuss your plans with them too.

Your gas supplier is the company which provides the gas that flows through our network to your property. We look after our network of pipes, keeping you safe and warm. 

If you're unsure who your supplier is, you can find out on the FindMySupplier website.