Customer service


Monday to Friday 9am to 5pm


Send us your query by video


Monday to Friday 8am to 8pm and Saturday 8am to 4pm

Smell gas?

Call the National Gas Emergency Number

Want to stay up to date about incidents in your area?

Engineer speaking to customer

10/10 service

Has one of our team given you ten out of ten service? Please use our form to share your stories and give us the opportunity to recognise our colleagues when they go the extra mile.

A SGN engineer shows a leaflet to a customer

Extra help

We’re dedicated to keeping our customers safe and warm. We can offer extra help, free of charge, to people who need priority support either temporarily or long term.

Whatever the situation, we’ll always do our best to look after you. To find out if you, or someone you know, could benefit from any of our services visit Extra help.