Customer service

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Engineer speaking to customer

10/10 service

Has one of our team given you ten out of ten service? Please use our form to share your stories and give us the opportunity to recognise our colleagues when they go the extra mile.

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A SGN engineer shows a leaflet to a customer

Extra help

We’re dedicated to keeping our customers safe and warm. We can offer extra help, free of charge, to people who need priority support either temporarily or long term.

Whatever the situation, we’ll always do our best to look after you. To find out if you, or someone you know, could benefit from any of our services visit Extra help or call our Careline on 0800 975 1818.