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Live Chat and Text are the quickest way to talk to our customer team. 

Text: Message our team from you mobile on 07490 077 649 (texts will be charged at your standard message rate). Our team are available to respond to your questions Monday to Friday 8:30am to 5pm.

Live Chat: Use the chat icon in the bottom right of your screen to start the conversation. Live Chat is available Monday to Friday, 8am to 6pm.

Alternatively, email us at customer@sgn.co.uk or use the form below to send us your question, and we will respond the next working day at the latest.

You can also call our customer phone number for free on 0800 912 1700. Lines are open Monday to Friday 8:30am to 5pm.

Text

Text a question, Mon-Fri 8:30am-5pm

07490 077 649

Chat

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Email

You can reach us by email at

Talk

Speak to our team, Mon-Fri 8:30am-5pm

0800 912 1700

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10/10 service

Has one of our team given you ten out of ten service? Please use our form to share your stories and give us the opportunity to recognise our colleagues when they go the extra mile.

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Complaints

Despite our best efforts, we acknowledge nobody gets it right all of the time. If you have a complaint, please visit our Complaints advice page and tell us what's gone wrong so we can resolve matters as soon as possible.

If you’d like to know more details about our compensation process take a look at our Compensation section for more details.