This section contains the following documents:
- Guide to safe excavations (digging safely)
- Quick cost tool (residential customers only)
Residential connections guides
Our 'Getting Connected' guide has more information for domestic customers.
It’s illegal for anyone to carry out any work on our network (including new connections and alterations) unless they’re suitably qualified under the Gas Industry Registration Scheme. A list of registered providers can be found on the Lloyds Register website. We’ll need to approve any third party's work in advance to make sure they meet all our safety requirements. If they go ahead without our approval, we may have to cut off your gas and bill you for any resulting repair work. You can find further details in this leaflet from the ENA.
Guide to safe excavations
This is for customers looking to dig their own trenches and restore the surface areas themselves after we've completed work.
Details of how we charge for our services
Connections charges effective from the 3 April 2023
These documents fully explain how we work out our charges for services specified in Standard Condition 4B of the Gas Transporter Licence.
Domestic connections terms and conditions
New gas connections
Gas service alterations
Non-domestic connections terms and conditions
The documents below are our terms for infrastructure works below 7 bar, as referred to in Section G7.2.2 of the Network Code.