Loss of gas supplies, Kincardine

We’re continuing to revisit all affected properties to restore gas supplies.

There are still over 100 homes we’re unable to gain access to. If you or someone you know is yet to be reconnected, please call us on 0800 912 1717 at your earliest convenience to arrange a visit from one of our engineers.

For safety reasons, please do not try to turn your gas supply on yourself.

Our customer hub at the Community Centre will close at 5pm today. If you have any questions or concerns after this time, you can speak with us by calling the 24-hour number above.

We would like to say a sincere thank you to the local community for your patience and understanding this week. We know it’s hard being without your gas supply, and your support has been greatly appreciated by our engineers.

This is our final update.

Our engineers worked into the evening and visited each affected property to turn on gas supplies.

There are just over 300 homes which we were unable to gain access to. We are back on site this morning and are re-visiting those properties to reinstate supplies and carry out safety checks.

For safety reasons, please do not try to turn on your own gas supply.

Our Customer Service Team are back at the Community Centre this morning. Please head along to speak with them if you have any concerns or questions.

We'll post an update on our progress at 4.30pm today.

We've made great progress on site today and our engineers have visited more than half of the affected properties to restore supplies. 

If you were out when we tried to visit you, we will try again as soon as possible. 

We'll continue visiting homes into the evening, prioritising those who are on the PSR. We'll be back on site first thing tomorrow morning to continue reconnecting supplies to the properties we are unable to reach today.

Our Customer Service Team will be at the Community Centre until 9pm this evening, and will return tomorrow morning. Please head along to speak with them if you have any questions or concerns. 

We'll post an update on our progress at 10am tomorrow morning.

We are now reconnecting gas supplies to all affected homes. 

Our engineers are visiting each property to carry out essential safety checks and reinstate supplies.

Please do not try to turn your gas supply back on yourself. We know it is frustrating to be without your gas supply, but it's important you wait for an engineer to visit. 

If you're out when we try to visit you, we'll leave a card with information on ways to contact us to re-arrange a visit quickly. 

Our Customer Service Team will be at the Community Centre all day should you need any support or have questions.

Thank you for your continued patience and understanding, it's greatly appreciated. 

We'll post an update on our progress at approximately 5.30pm.

Our work progressed well through the night and, all being well, we are hoping to begin reconnecting gas supplies to properties later today.

Please do not try to turn on your own gas supply. We will visit you to carry out essential safety checks and reconnect you.

There are approximately 30 homes which we've not been able to gain access to. It's really important that we get access as soon as possible, to turn off their gas supplies at the meter. We are re-visiting these properties this morning. 

If you were out when our engineer tried to visit, please call us on 0800 912 1717 and we will quickly re-visit you.

Our Customer Service team are back at the Kincardine Community Centre today. Please head along to see them if you require support or have any questions.

You will receive compensation for the time you were without your gas supply. Each household will receive £70 for each complete 24-hour period that gas wasn't available. This compensation is paid through your energy supplier and will appear as a credit on your next bill. There is no need to apply for this as it’s paid automatically, usually within four-weeks.

We'll post another update on our progress by 2pm.

Our engineers remain on site and an emergency repair to our gas main has begun.

Whilst this work is taking place, we are continuing to visit each affected property individually to turn off the gas supply at the meter.

We have now called at the majority of homes and are currently re-visiting those where there was no answer.

Once our repair is completed, we will be able to begin restoring gas supplies.

It’s currently too early to say when that will be, however we’ll continue to keep you updated here.

Our Customer Service team will be at the Kincardine Community Centre until 9pm. Please head along to see them if you require support or have any questions.

We’ll post another update tomorrow by 11am.

Gas supplies to approximately 1,290 properties in the Kincardine area of Fife have been affected due to damage on our gas network.

Our specialist team of engineers are currently investigating the cause and assessing the damage.

We will now be visiting all affected properties to turn off their gas supplies at the meter - please wait for one of our engineers and do not try to do this yourself. If you smell gas at any time, indoors or outdoors, please call the National Gas Emergency Service on 0800 111 999 right away.

It is important that you do not try to use your gas supply at this time.

We will shortly be opening a Customer Centre at Kincardine Community Centre, Anderson Lane. Our Customer Service Team will be there from 1pm to offer support and answer any questions you have.

We'll post a further update on our progress at 5.30pm today.

Our emergency repair work has progressed well today and because of this we will be able to begin reconnecting gas supplies to most affected properties tomorrow.

Our Customer Service Team will also be back on site from 9am tomorrow morning. Please head along to speak with them if you have any questions or concerns.

We know it’s frustrating to be without your gas supply and appreciate the continued support and understanding from the local community.

We’ll post an update on our plans for tomorrow at 10.30am.

We are aware that a number of gas supplies have been lost to properties in the Kincardine area of Fife.

Our engineers are on site to establish the cause and the extent of the issue.

It’s currently too difficult to estimate how long it will take to restore gas supplies to affected homes and businesses, but we will update our website throughout the day as soon as new information becomes available.

We apologise for the inconvenience this will cause to those affected. Please be assured we are working as hard as we can to resolve the situation as soon as possible.

If you registered for the Priority Services Register (PSR), our Customer Service Team will contact you soon to ensure you are supported during your time without gas.