Loss of supply incident - Coatbridge
Overview
Gas supplies are now available to homes in the Coatbridge area of North Lanarkshire, after they had been affected on Thursday 8 January.
Only a handful of homes remain without gas as we have not been able to access the property. If you were out when our engineers called, please follow the instructions on the card we left to contact us to rearrange a visit to turn your gas supply back on.
We'd like to thank the Carnbroe community for your patience and support while we resolved this issue.
We have now restored gas supplies to over 850 properties. Just a handful of homes remain without gas as we have been unable to access them yet.
If you were out when our engineers called, please follow the instructions on the card we left to contact us to rearrange a visit to turn your gas supply back on.
Our customer centre has now closed and this will be our final update. We recognise it's never easy being without your gas supply, and we wanted to say a big thank you to the Carnbroe community for your understanding and patience while we worked to restore gas supplies here.
We're making great progress on site today and we've now visited all affected homes to restore gas supplies.
We were unable to gain access to some properties, so we're re-visiting them this afternoon to get gas back on as quickly as possible.
Please get in touch with us if you were out when our engineer tried to visit - they'll have put a card through your door with instructions on how to contact us.
If you need any assistance, our Customer Service Team will be at the Riverbank Community Hub in Paddock Street, Coatbridge, until 8pm this evening.
We'll post an update here later this evening.
Our engineers arrived back on site early this morning and have been working to restore gas supplies to all affected homes.
If we haven't reached you yet, please bear with us and wait for an engineer to visit. It's important that you don't try to turn on your own gas supply for safety reasons.
If you’re not in when our engineer calls, we’ll leave a card with instructions to rearrange a visit.
Our Customer Service Team are at Riverbank Community Hub in Paddock Street, Coatbridge. Please head along to speak with us if you need assistance or have any questions.
Thank you for your continued patience and understanding. We'll post an update on our progress later today.
We have visited all affected properties and our engineers are completing repair work to the local gas network.
We will soon begin restoring gas supplies, starting tonight with visits to priority customers who need extra support.
For safety reasons, please do not attempt to turn your gas supply back on yourself.
We'll be back in the area tomorrow from 7am to re-visit all remaining properties. It's important that we're able to access as many homes as possible in the morning, but if you’re not in when our engineer calls, we’ll leave a card with instructions to rearrange a visit.
Our customer service centre at Riverbank Community Hub in Paddock Street, Coatbridge, will reopen tomorrow at 9.30am.
We’d like to thank the Carnbroe community for your patience and support today.
We’re aware of an issue with gas supplies to homes in the Carnbroe area. Our engineers are on site and working as quickly and safely as possible to assess the extent of the issue.
We understand how worrying and frustrating it is to be without your gas supply, particularly during the very cold weather we’re experiencing, and we’re really sorry for the disruption this is causing.
For everyone’s safety, our teams are visiting affected properties to temporarily turn off gas supplies at the meter. We appreciate this is inconvenient, but it’s an essential step to allow us to carry out the necessary work and restore supplies safely.
We’re providing additional support for customers who need it most. Electric hot plates and heaters are available for vulnerable customers, including elderly people and households with young children. Our team is also available in person at Riverbank Community Hub in Paddock Street, Coatbridge (ML5 4PG), to offer advice, answer questions and provide practical assistance. The centre will remain open until approximately 8pm today.
At this stage, it’s too early to give a confirmed timescale for restoring gas supplies. Please be assured that resolving this issue is our absolute priority, and our engineers are doing everything possible to get everyone safely back on supply as quickly as we can.
We’ll continue to provide regular updates as work progresses.
Please follow this page for the latest information, and thank you for your patience and understanding while we work to resolve this incident.