Loss of supply incident - Mayfield
Overview
Our engineers are responding to a loss of gas supplies in the Mayfield area of East Sussex reported on Tuesday 13 January.
We're investigating the extent of this issue. At this stage it's too early to suggest how long it will take to restore supplies, but we'll be updating this page with more information as it becomes available.
We are aware that gas supplies to 77 properties in the Mayfield area of East Sussex have been affected due to water entering our network.
Our engineers are on site to assess the extent of the damage ahead of undertaking a repair.
For safety reasons, our teams have visited affected properties to temporarily turn off gas supplies at the meter.
We are sorry for the inconvenience this is causing to our customers however it’s an essential step to allow us to carry out the necessary work and restore supplies safely.
We’re providing additional support for those customers in most need. Electric hot plates and heaters are available for vulnerable customers, including elderly people and households with young children.
At this stage, it’s too early to give a confirmed timescale for restoring gas supplies.
Please be assured that resolving this issue is our absolute priority, and our engineers are doing everything possible to get those affected safely back on supply as quickly as possible.
Please follow this page for the latest information, and thank you for your patience and understanding while we work to resolve this incident.