Thursday 4 September - 8.40pm update
Our engineering teams have made more progress this evening and have now successfully removed a total of 4,300 litres of water from our gas network in Aylesbury, following the burst water main.
We have also reconnected gas supplies to 25 homes in streets where our mains are now clear of water (see post below). In many cases, water has moved into the smaller service pipes that connect to individual gas meters, which is slowing things down for our engineers - but we’re working through it.
All our teams are working late into the evening to reconnect homes and extract more water from the network. While most properties are likely to remain off gas overnight into tomorrow, we’ll restore supplies wherever possible.
Our customer service hub at Hawkslade Community Centre, Barley Crescent, HP21 9YL, will close at 9pm tonight, reopening again at 9am tomorrow. Please visit us if you need support.
We’d like to once again thank you for your continued patience and understanding.
We’ll share our next update here at midday tomorrow.
Thursday 4 September - 4.30pm update
Our engineers have now visited all the affected homes in Aylesbury to turn off gas supplies individually. We'll revisit any homes where we couldn't get access as soon as we can.
We’re making good progress, with additional teams brought in from across our network, and have removed over 2,500 litres of water so far. This has allowed us to begin restoring supplies to homes in the following streets:
- Ashbourne End
- Helford Close
- Seaton Drive
- Torridge Road
- Windrush Court
We’d like to thank everyone affected for your continued patience while we continue working hard to get everyone back on supply as quickly as possible.
We'll post another update at around 8.30pm.
Thursday 4 September - 1.30pm update
We're continuing urgent work to restore gas supplies in Aylesbury following water entering our network.
We can confirm that 346 properties are off supply — you can see the streets impacted in our post below.
For safety reasons, we are in the process of turning off gas supplies, with 283 switched off so far. If your supply is affected, it is very important that you do not try to use gas while our engineers are dealing with this emergency.
We are also currently removing water from our network. This is a complex process which can take time, as water has filled different sections of pipe many of which will need to be cleared separately. This will mean that we need to dig numerous excavations throughout the area.
While we are working to restore supplies as soon as possible, it is still too early to say how long this will take, and there is potential for customers to remain off supply into the weekend.
Our customer service hub has now reopened at Hawkslade Community Centre, Barley Crescent, HP21 9YL. Electric hotplates and heaters are available for all vulnerable customers.
We’ll post another update later today.
Wednesday 3 September - 9.30pm update
Due to water entering the gas network from a burst water main, gas supplies have been affected to approximately 300 homes in Aylesbury. The streets affected are:
- Ashbourne End
- Bedwyn Walk
- Birch Court
- Churchill Avenue
- Cottesloe Road
- Dane Court
- Glaven Road
- Grenville Green
- Grenville Road
- Helford Close
- Seaton Drive
- Taylor Road
- Torridge Road
- Verney Walk
- Windrush Court
For safety reasons, we may have to turn off your gas supply at the meter. Once it is safe to reconnect your supply, engineers will call at your home to carry out further checks.
It is very important that if your gas has been turned off that you do not try to use gas while our engineers are dealing with this emergency.
If you are elderly, disabled, chronically sick or have young children or other special needs, we have portable electric appliances available for cooking and heating. These can be obtained by calling our 24-hour Customer Service team on 0800 912 1717 or contacting our staff on site.
Our customer service hub has now closed for the evening and will reopen at 9am on Thursday 4 September at Hawkslade Community Centre in Barley Crescent, HP21 9YL. Electric hotplates and heaters will be available for vulnerable customers
Finally, for security reasons, you should always ask to see the identification card of anyone calling at your home. All our engineers carry a laminated identity card. If you are in any doubt, please refuse entry and seek assistance from a neighbour or relative, or call the telephone number on the identification card.
We’re sorry for any inconvenience this may have caused. Please be assured we are working hard through the night to resolve this problem. It is difficult to estimate exactly how long it will take to restore supplies but we will keep you informed of progress. Thank you for your patience.
Our next update will be at lunchtime on Thursday 4 September.
Wednesday 3 September - 2.45pm update
We will open a customer service hub at 3pm today at the Hawkslade Community Centre in Barley Crescent, HP21 9YL.
Electric hotplates and heaters will be available for vulnerable customers.
Feel free to drop in if you have any questions or need assistance.
We will provide our latest update here at around 9.30pm.
Wednesday 3 September – midday update
We are aware that gas supplies to a number of properties in Aylesbury have been affected as a result of water entering our network.
Our engineers are on site and we are working to investigate the cause. At this time, it’s difficult to estimate exactly how long it will take to restore supplies.
The streets affected are:
- Ashbourne End
- Birch Court
- Dane Court
- Grenville Green
- Helford Close
- Seaton Drive
- Taylor Road
- Windrush Court
- Verney Walk
If you are elderly, disabled, have young children, or any other vulnerable circumstances, we have portable electric appliances available for cooking and heating. These can be obtained by calling our 24-hour Customer Service team on 0800 912 1717.
We will shortly be opening a customer centre in the local area. Our website will be updated with this information, along with the latest details on our progress, later today.