We're here to help

Help and advice with your energy costs

We work with trusted partners to offer you help and advice with your energy costs and finances.

YES Energy Solutions

Contact our trusted partner, YES Energy Solutions, for personal and confidential advice with your energy costs. It’s free of charge with energy experts already helping over 500 households a month.

Call our energy saving experts on 0800 015 5174 to start saving energy and request your energy saving pack.

Help to Heat

If you or any one you know is worried about staying safe and warm, our Help to Heat scheme could help you review your current heating options for your home, including access to advice about a free or funded gas connection. 

For more information and to find out if you could be eligible, visit Help to Heat.

Priority Services Register

The Priority Services Register (PSR) helps us identify customers who need priority support in a gas emergency.

By registering for this free service, you’ll receive extra help if you’re without your gas supply either in an emergency or because of planned work. We can provide electric heating and cooking appliances or even alternative accommodation to keep you safe and warm while you’re without gas.

Find out if you are eligible and sign up