Contact us

Got a question or something you need to tell us?
You're in the right place.

Live Chat and Text are the quickest way to talk to our customer team. Message our team from your mobile on 07490 077 649 (texts will be charged at your standard message rate) or start an online conversation by clicking on the chat icon at the bottom right of your screen. 

We can offer a range of services, free of charge, to people who need priority support. Find out more about the extra help available.


Text a question, Mon-Fri 8:30am-5pm

07490 077 649


Ask us a question online


You can reach us by email at


Speak to our team, Mon-Fri 8:30am-5pm

0800 912 1700

Find answers to your questions online

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10/10 service

Has one of our team given you ten out of ten service? Please use our form to share your stories and give us the opportunity to recognise our colleagues when they go the extra mile.

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Extra help

We’re dedicated to keeping our customers safe and warm. We can offer extra help, free of charge, to people who need priority support either temporarily or long term.

Whatever the situation, we’ll always do our best to look after you. To find out if you, or someone you know, could benefit from any of our services visit Extra help or call our Careline on 0800 975 1818.



Despite our best efforts, we know nobody gets it right all of the time. If you have a complaint, please visit our Complaints advice page and tell us what's gone wrong so we can resolve matters as soon as possible.

If you’d like to know more details about our compensation process take a look at our Compensation section for more details.