We understand that our vulnerable customers, such as people with Alzheimer’s or autism, need extra safeguarding in place. Statistics show that elderly and vulnerable people are at a much greater risk from gas leaks and fires in their homes.
Our locking cooker valve helps vulnerable customers retain their independence at home and provides reassurance to family, friends and carers.
The simple safety device is fitted to existing gas cooker pipework. When the valve is locked, the gas supply to the cooker is stopped. This eliminates the risk of the cooker being unintentionally turned on or left on, and gives peace of mind to the carer or relative that the cooker can’t be used when they leave the house or the room. The carer or relative can easily turn the valve on using the key when the cooker is required, enabling the vulnerable person to continue to use their gas cooker safely.
Since our pilot project began in 2015, our engineers have fitted locking cooker valves in homes across Scotland and the south of England. We work with community safeguarding groups including social services, occupational therapists and emergency services to identify customers who could benefit from the safety device.
We’ve now partnered with the other UK gas distribution networks - Cadent (formally known as National Grid), Northern Gas Networks and Wales & West Utilities - to offer this free service nationwide. We provide this free service regardless of your gas supplier. You don’t need to change energy supplier or inform your supplier of the device.
If you don't know who your gas distribution network operator is, this map gives you approximate coverage areas. If you're still not sure or live on a boundary, you can click here for a postcode lookup.
To refer someone who might benefit from this free service, please click on the appropriate network box below.