The Independent Stakeholder Group (ISG) (previously called the CEG and CSEG) has been set up to challenge us as we shape and deliver our business plans. They played an important role in the development of our current RIIO-GD2 business plans, providing feedback and challenge throughout the planning process. Their assessment of our final plan is included in the Final CEG Report.
We will shortly be embarking on our business planning for RIIO-GD3, our next regulatory price control period, starting in April 2026.
The group is chaired by Maxine Frerk, who brings with her a wealth of experience from her 15 years at Ofgem. Most recently, Maxine was a member of Ofgem’s executive board, responsible for all aspects of regulation of the gas and electricity distribution networks.
To reflect the different needs and perspectives of local stakeholders in both our network areas, Maxine is joined by a range of stakeholder experts from across Scotland and the south of England, reflecting specialisms such as customer research, business users, future consumers and vulnerable customers. Together, the group ensures that we capture and act on the views of a range of customer and stakeholder groups in developing our current and future business planning. If you’d like to contact the ISG, please email engagement@sgn.co.uk.
Current CSEG members
Maxine Frerk - Member of SGN Customer and Stakeholder Engagement Group
Maxine Frerk
Prior to joining Ofgem she was Head of Regulation at BT. Since leaving Ofgem she has been working as a consultant and thought leader in the energy sector, with a particular interest in consumer and environmental issues.
She chairs SGN’s Customer and Stakeholder Engagement Group and sits on the equivalent groups for SSEN Transmission and Distribution. She chairs a number of other groups including the ENA’s Open Networks Challenge Group and two Ofgem innovation funding panels.
She writes regularly in Utility Week and is an Associate with the charity Sustainability First. She has a degree in maths and management science from Cambridge University and an MBA from Cranfield.