Contact us

Got a question or something you'd like to tell us? We're here to help.

Live Chat is the quickest way to talk to our customer team - click on the orange icon at the bottom of the screen or send us your query by video, which helps us to deal with it faster.

Additional support

If you're a British Sign Language (BSL) user, you can use SignLive to contact us free of charge.

We can offer a range of services, free of charge, to people who need priority support. Find out more about the extra help available.

Live chat

You can start a live chat with us by clicking on the orange chat icon at the bottom right of the screen. Our advisors are available Monday to Friday, between 9am and 5pm.

Email

Use the form below to send us an email

Video

Send us your query by video

Send us a video

Talk

Monday to Friday 8am to 5pm

0800 912 1700

Smell gas?

Call the National Gas Emergency Number

0800 111 999

Complete the form below to send us an email.

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10/10 service

Has one of our team given you ten out of ten service? Please use our form to share your stories and give us the opportunity to recognise our colleagues when they go the extra mile.

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Extra help

We’re dedicated to keeping our customers safe and warm. We can offer extra help, free of charge, to people who need priority support either temporarily or long term.

Whatever the situation, we’ll always do our best to look after you. To find out if you, or someone you know, could benefit from any of our services visit Extra help.

Complaints

Despite our best efforts, we know nobody gets it right all of the time. If you have a complaint, please visit our Complaints advice page and tell us what's gone wrong so we can resolve matters as soon as possible.

If you’d like to know more details about our compensation process take a look at our Compensation section for more details.

Smell gas? 0800 111 999