Brasted, Westerham
We've now removed all of the water and sludge from our flooded gas network following third party damage.
This means gas is now available to all affected properties, and our engineers have visited you individually to restore gas supplies.
If you were out when our engineer came to restore your gas supply, they will leave a card with details on how to contact us to rearrange a visit.
Finally, thank you to all of the local community for your understanding and support throughout our emergency work.
Our engineers have made good progress on site today and gas supplies have now been restored to all homes in St Martins Meadow.
We're continuing to remove the remaining water and sludge from our network which is stopping us from reconnecting supplies to the remaining homes in Brastead Hill Road.
All being well, gas will be available to all homes later today. If you're out when our engineer comes to restore your gas supply, they will leave a card with details on how to contact us to rearrange a visit.
Once again, we'd like to thank the local community for your continued patience and understanding whilst we've been carrying out this work.
We know it's not easy being without your gas supply and you will be compensated for your time without gas, as agreed with the energy regulator Ofgem. If you were without gas for more than 24 hours, you will receive £60 compensation per household for each complete 24-hour period you had no gas.
This compensation is paid through your supplier and will appear as a credit on your next bill. There is no need to apply for this as it's paid automatically. If you're not sure who your supplier is, you can find their name on the top on your gas bill. It usually takes four to five weeks for your compensation to be processed. However, it can sometimes take up to three months to show on your account, depending on your supplier's billing cycle.
We're back on site this morning to get the remaining affected gas supplies reconnected.
Gas is now available to all of the affected streets, aside from a handful in St Martins Meadow and Brastead Hill Road.
In St Martins Meadow, water has moved beyond the gas meter at some properties, so we'll have a specialist team working to remove that water and restore gas supplies today.
Our engineers are working to remove sludge from our gas network which is currently stopping us from reconnecting the remaining gas supplies in Brastead Hill Road. We're hoping this work will be completed later today and that gas will become available to all homes.
We'll update you again on our progress at 4pm this afternoon.
Our engineers are continuing to pump water out of our network using specialist equipment.
All being well, we hope to have gas available to the majority of the remaining affected properties this evening.
If one of our engineers visits your property to restore your gas supply and you're not in, they'll leave a postcard with contact details for you to get in touch with us.
We'll be working on site until around 10pm, and will return first thing tomorrow morning to ensure all gas supplies can be restored as quickly as possible.
Our next update will be at 9.30am tomorrow morning.
Our work is progressing well and we've now removed over 1,500 litres of water from our flooded gas network.
The water has also entered some gas meters and service pipes, so our engineers are working to remove it from affected properties now. All being well, gas should be available to more homes later today.
We'll continue this work throughout the afternoon and will update on our progress here at 5.30pm.
Our engineers are continuing to remove water from our flooded gas network following third party damage.
Today we'll be inserting cameras in to our gas pipes at various locations, to help us identify where some of the remaining water is.
So far, 56 properties have had their gas supplies reconnected, and we're working as quickly as possible to get gas available for the remaining affected customers. There are some properties which we've visited to restore the gas supply, but have been unable to gain access. If you were out when we called, please contact us using the details on the postcard put through your door.
We understand it's frustrating to be without your has supply, and would like to thank you again for your continued support and patience as we carry out our work.
We'll update again here at 2pm.
We'd like to thank all residents for your continued support and patience. We're continuing to extract water and restore gas supplies to properties as we go. So far, 37 homes have been reconnected and we'll carry on our work on site until 10pm.
If we have tried to access your property and been unable to do so, please contact us using the details on the postcard put through your door.
You will receive compensation for the time you were without your gas supply, as agreed with the energy regulator Ofgem. If you're without gas for more than 24 hours, you will receive £60 compensation per household for each complete 24-hour period you had no gas.
This compensation is paid through your supplier and will appear as a credit on your next bill. There is no need to apply for this as it's paid automatically. If you're not sure who your supplier is, you can find their name on the top on your gas bill. It usually takes four to five weeks for your compensation to be processed. However, it can sometimes take up to three months to show on your account, depending on your supplier's billing cycle.
We'll post our next update here tomorrow at 10am.
We continued to remove water from our flooded gas main overnight from four separate points. So far we have extracted 1,300 litres and we'll need to carry on with this operation today.
Gas is now available in Coles Lane and Thorn's Meadow, therefore we've begun to visit homes in these locations to restore supplies and carry out safety checks.
At this time, it's difficult to estimate exactly how long it will take to reconnect all properties. We will keep affected residents informed of our progress via our website.
If you are elderly, disabled, chronically sick, have young children, or other special needs, we have portable heating and cooking appliances available. They can be obtained by calling out 24-hour Customer Service Team on 0800 912 1717 or contacting our staff on site.
Our website will be updated at 5pm today.
Our engineers have made good progress on site this afternoon and the damage has now been repaired.
This evening, the team will continue to remove the water from the local gas network. All being well, we are hoping to start the process to restore supplies tomorrow. Once it is safe to reconnect your supply, engineers will call at your home to do this and carry out checks.
It is very important you don't try to use your gas supply while our engineers are dealing with this emergency.
Our website will be updated tomorrow at 11am.
Our engineers are on site in the Brasted area following third party damage to our gas network.
Gas supplies have been lost to approximately 100 properties due to water entering our network following the damage. The streets affected are:
- Brastead Hill Road
- Coles Lane
- Rectory Lane
- St Martins Meadow
- Thorn's Meadow
- Pym Orchard
For safety reasons, each affected property has had their gas supply turned off at the meter.
We have identified where the water is entering our gas network and are now working to repair the damage.
Our engineers are also currently excavating at various points, which will allow us to begin extracting the water from our pipes as soon as possible. To ensure everyone's safety while we carry out this work, Rectory Lane is closed in both directions at its junction with the A25 High Street. Access for residents is being maintained.
If you are elderly, disabled, chronically sick, have young children, or other special needs, we have portable heating and cooking appliances available. They can be obtained by calling out 24-hour Customer Service Team on 0800 912 1717.
We're really sorry for the inconvenience this is causing and we'd like to reassure you we are working as quickly as possible to remove the water from our flooded gas network and restore gas supplies.
It's still too early to say how long you'll be without your gas supply, but we'll keep you updated on our progress here.