Loss of supply - Woodstock OX20

We’ve revisited all the homes we couldn’t access yesterday to turn on more gas supplies. For anyone who was not at home when we called, we’ve left behind a card with our contact number which you can call to rearrange an engineer visit.

Our Customer Centre will be open until 6pm tonight however, if your gas supply is still not restored or you have any other questions, you can call us on 0800 912 1717.

You will receive compensation for the time you were without your gas supply, as agreed with the energy regulator Ofgem. You will receive £70 compensation per household for each complete 24-hour period you had no gas. This compensation is paid through your supplier and will appear as a credit on your bill. There is no need to apply for this as it’s paid automatically. It usually takes four to five weeks for your compensation to be processed.

We would like to take this opportunity to say a huge heartfelt thank you to everyone who has been affected by this emergency for your patience, support and understanding throughout.

This is our final update.

Our engineers are back in Woodstock this morning and our Customer Centre at Woodstock Community Hall in New Road, OX20 1PB has reopened.

Please remember gas is available to all the affected properties in the area. Yesterday, we visited every home to turn gas supplies back on and the majority have now been restored.

Today, we’ll revisit all the remaining properties for anyone who wasn’t home when we called round earlier.

If you’re gas supply is not restored yet, you can phone us on 0800 912 1717 to help us arrange access to your home, or visit us at the Customer Centre which is open until 6pm.

We’ll post another update at around 5.30pm.

Our engineers have been continuing to visit homes in Woodstock throughout this afternoon and into this evening to turn on gas supplies.

We’ve made a tremendous effort and have been out to all the affected properties. However, around 500 properties are still without gas because we were unable to gain access when we visited.

If you were out when we called, please do not try to turn your own gas supply back on. Our engineers will be back on site tomorrow morning to revisit you and turn the supply back on for you safely.

Our Customer Centre at Woodstock Community Hall in New Road, OX20 1PB will be open from 10am to 6pm tomorrow if you need to speak to us.

We can’t thank the Woodstock community enough for your continuing support and understanding during the past few days.

We’ll provide another update on our progress tomorrow.

We're making great progress in Woodstock today as we continue to visit affected properties to restore gas supplies.

Around 650 properties remain off gas. If we haven't visited you yet, thank you for your patience, and an engineer will be with you as soon as possible to reconnect your gas supply and carry out safety checks.

We're struggling to access some properties: if you were out when we called, please contact the number on the card we left to rearrange an engineer visit.

You will receive compensation for the time you were without your gas supply, as agreed with the energy regulator Ofgem. You will receive £70 compensation per household for each complete 24-hour period you had no gas. This compensation is paid through your supplier and will appear as a credit on your bill. There is no need to apply for this as it’s paid automatically. It usually takes four to five weeks for your compensation to be processed.

We would like to say thank you to all of those who have been affected by this emergency for your ongoing support and understanding.

Our next update will be posted here at around 9PM.

Our engineers are back on site in Woodstock reconnecting supplies to the 2,180 properties affected by the loss of gas issue. We were reconnecting supplies until around 1am and then returned to resume the restorations this morning.

More than 700 properties have had their gas supply turned back on and we're doing everything we can to get round and reconnect all remaining properties as soon as possible. It's really important that you wait for a visit from one of our engineers and do not try to turn your own gas supply back on.

For security reasons, you should always ask to see the identification card of anyone calling at your home. All our engineers carry a laminated identity card. If you are in any doubt, please refuse entry and seek assistance from a neighbour or relative, or call the telephone number on the identification card.

Our Customer Centre at Woodstock Community Hall in New Road, OX20 1PB is open until 9pm this evening. We'd be delighted to answer any questions you might have.

An update on our progress will be posted here later today.

Thank you to the Woodstock community for your continued patience and understanding while we work to restore gas supplies in the area.

Repairs to our gas network in Woodstock are now complete and our engineers have begun visiting each property individually to carry out safety checks and restore gas supplies. 

It's really important that you wait for a visit from one of our engineers and do not try to turn your own gas supply back on. This evening we are prioritising our most vulnerable customers. 

We'll be back on site early tomorrow morning to continue visiting homes to restore gas supplies.

Our Customer Centre will remain open until 9pm this evening and will re-open tomorrow morning at 9am.

We really appreciate your patience and will provide an update on our progress mid-morning tomorrow. 

Our work is continuing to progress well and we remain on track to begin restoring some gas supplies to affected properties later today. 

We'd like to thank you once again for your continued patience and understanding, we're working as hard as possible to get gas supplies back on. 

We'll post another update on our progress here by 8.30pm.

Our teams arrived back on site early this morning and are continuing to make good progress.

We have some complex engineering tasks to complete before we can restore gas supplies to the affected properties. We are hoping to begin re-visiting homes to reconnect gas supplies later today.
 
All affected properties have been visited however, if were out when our engineer called, please phone us on 0800 912 1717 to help us arrange access to your home.

Our Customer Centre will remain open until 9pm this evening.

Our next update will be posted here at 3pm.

Our teams have made excellent progress today and have visited all affected properties.

Shower facilities are now available at the following locations for customers:

• Bartholomew Sports Centre, Back Lane, Eynsham OX29 4AP: open 7am-10pm Monday-Friday.
• Windrush Leisure Centre, Witan Way, Witney OX28 4YA: open 6am-10pm Monday-Friday.
• Kidlington and Gosford Leisure Centre, Oxford Road, Kidlington OX5 2NU: open 6am-10.30pm Monday-Thursday and 6am-10pm on Friday.

If you were out when our engineer called, we will have left you a card with our contact details.

Our customer centre in New Road will be open until 9pm and will be open again in the morning.

We’d like to thank all Woodstock residents for your support and patience while we respond to this emergency.

Our website will be updated again tomorrow by 10.30am.

Since last night, we've drafted in engineers from across the region to manage this incident. We can confirm supplies to 2,180 homes across the whole of Woodstock have been affected.

We're continuing to carry out the repair to our network while visiting properties to turn off gas at the meter, which is important for safety reasons.

So far, we have visited nearly 1,000 addresses.

Our Customer Service team remains in the Community Hall in New Road OX20 1PB and are available for any questions you may have. We also have portable electric appliances for cooking and heating if you're on the Priority Services Register. If you're not registered, please visit our team at the community centre or contact us on 0800 912 1717.

Once we have visited all homes, we'll be able to reintroduce gas to the network. We'll then need to revisit everyone to turn the gas back on and carry out safety checks.

At this time, it's difficult to estimate exactly how long it will take to restore supplies but our engineers are working to do so as quickly as possible. 

We will keep affected residents informed of our progress by letter and via our website.

The next update will be published here by 6pm today.

Gas supplies to approximately 2,150 properties in Woodstock have been affected as a result of the unplanned interruption earlier today.

Our engineers will be working their way round the affected properties, to turn off your gas supply at the meter, this evening and tomorrow.

Portable and electric appliances for cooking and heating can still be obtained if you're elderly, disabled, chronically sick or have young children or other special needs. Please call our 24-hour Customer Service team on 0800 912 1717.

We'll be setting up a customer centre at Woodstock Community Hall, 32 New Road, Woodstock, OX20 1PB. Our team will be on hand from 9.30am on Wednesday to answer any questions you might have.

We're assessing the damage to our network and carrying out repairs in Langford Lane. Temporary two-way traffic lights are in operation for everyone's safety around the site.

Thank you for your patience and understanding while we work to restore your gas supply.

Our next update will be posted here tomorrow mid-morning.

We're aware of an unplanned interruption to gas supplies in the Woodstock (OX20) area.

Our engineers are on site to establish the extent of the issue. It's difficult to estimate how long it will take to restore supplies at this stage.

We're visiting all affected customers to turn off their gas supply at the meter for safety reasons.

If you're elderly, disabled, chronically sick or have young children or other special needs, we have portable electric appliances for cooking and heating. These can be obtained by calling our 24-hour Customer Service team on 0800 912 1717.

We will be updating this webpage with additional information and on our progress in the next few hours.