With living costs rising rapidly, many people are finding their income isn’t stretching as far as it used to.
If you’re worried about paying your energy bills or other household bills, there’s organisations that can help.
What to do if you’re struggling to pay your energy bills
If you’re struggling to afford your energy bills, the first thing to do is to contact your gas and electricity suppliers.
Your supplier will discuss different ways for you to pay, such as payment plans or paying directly from your benefits.
If you’re on a prepayment meter and can’t afford to top it up, your supplier might be able to add temporary credit if you’ve run out of gas or electricity. It’s important to contact them and explain your situation, as temporary credit isn’t always applied automatically.
Grants and benefits to help you pay your energy bills
Some suppliers offer charitable grants for customers in debt to pay off their energy bills. You can also use the Turn2Us grant search tool to find other charitable organisations offering grants to households in need.
The UK Government is giving every household £400 off their electricity bills this winter, through its Energy Bills Support Scheme.
Citizens Advice has lot of helpful information about grants and benefits to help pay your energy bills.
Where to go for help if you’re struggling with other household bills
As well as the Warm Home Discount Scheme or Winter Fuel Payment, there’s other benefits that can help with your household costs and boost your income.
We work with partners who can check if you’re eligible for any benefits or grants, and offer free, tailored support if you’re struggling during the cost-of-living crisis.
Our partners include:
- Age UK
- Age Scotland
- Citizens Advice (for customers in England)
- Citizens Advice Scotland
- Mental Health UK
- National Energy Action (for customers in England)
- Wise Group (for customers in Scotland)
You can contact any of our partners directly for support. Alternatively, you can call our Careline team on 0800 975 1818 and we’ll refer you to the most appropriate organisation to help you and your family.