Gas and meter services

Coronavirus (COVID-19) update: In line with the latest UK and Scottish government guidance, we are able to continue with most connections work at this time. However, we’re not currently able to move meters or gas pipes inside properties in Scotland unless it’s absolutely essential and cannot be delayed. We’ll contact you if this means we need to replan your project.
For more information about the extra safety precautions we have in place during the pandemic, visit our coronavirus response page

Service update: online application portal. We're currently experiencing technical issues and are unable to provide online quotes for alteration and disconnection work. 

While this service is unavailable you can download a connections form and email your completed application to us. If you prefer, forms can also be printed and posted to the address shown on the form. 

If you’ve already received a quote and would like to pay online, you can still do this by logging in to your account as normal. Online quotes for a new single domestic gas connection are unaffected and you can continue to use the online portal for this.