Coronavirus (COVID-19) update: Following UK Government guidance on 23 March, we’re no longer able to carry out any planned connection or alteration projects at this time. This is to protect you, and our engineers, against the spread of coronavirus.
We’ll be in touch with all our existing customers shortly to discuss postponing your project until we’re able to return to normal service. You can continue to request new connections quotes using our online system but should you decide to accept and pay for your quote now, the work will be deferred and will not go ahead until it is safe to do so. In view of these circumstances you may feel it appropriate to wait and proceed later.
All the information you need about how to connect a home to our network or move a gas meter.
Household customers: Every job is different, but the average time from planning to work starting is usually six to eight weeks.
Once we’ve processed your documents and received payment, our nearest office will telephone you within seven working days to discuss the details of your work and to arrange a start date.
You can tell us about any urgency or special requirements at this point. We’ll try and finish the job within two working days, and restore any areas of your property that we’ve disturbed within five working days wherever possible.