We perform an essential 24/7 service for our communities by keeping everyone safe and warm. But the world around us is changing, and we all need to act differently to make sure everyone has secure, affordable and clean energy.
The energy revolution brings new and exciting opportunities, and we're helping to shape the future for millions of people as we work with the UK government and Britain’s other gas networks to build the world’s first zero carbon gas grid.
Our vision is to give our customers the best clean energy experience.
Whilst we are on this journey, we must continue to deliver excellent service every single day. Over time, the form of energy we deliver may change but how we operate safely and how we care for our people and customers will always remain the same. We can only do all of this by making sure we have a great team of people who truly share our values.
Our values have been defined by our people and guide how we work in our communities with customers, partners and stakeholders, and with each other.
Our values
Safety
We look after each other and our customers
Respect
We make sure everyone feels like they belong
Reliability
We aim to never let people down
Innovation
We think differently and welcome change
Openness
We share our knowledge to help others